We use SF Express for our shipping as we found to be a reliable and fast partner. We use insulated pouches to protect the chocolate from the elements.
Chocolate is a delicate product and we take all the necessary steps to protect the chocolate from the humidity and heat. Despite this, we understand that sometime the chocolate will still react to heat and might have some white patches. This is called blooming (a separation between the fat and solids naturally found in chocolate) and does not change the taste of the chocolate. If you feel like the chocolate you have received is in poor conditions or does not meet the quality standards expected, we will exchange or refund your order.